AutoShack.com Reviews

I ordered a lower left control arm with ball joint for my 2014 Subaru Legacy with the 2.5L. It arrived promptly and was able to schedule it in with my mechanic friend.
Everything went smooth till we backed the car out and steering wheel was an entire 1/4 rotation out. My mechanic and I where puzzled as we had not touched and steering components. We where left with no other choice but to remove it. We compared it to the old one and the old one was at least 1/2" longer from stabilizer link mount to center of ball joint.
As to not leave me stranded I had to pay my mechanic to reinstall the old one.
I have initiated several emails with customer service, sending pics ads requested for Case # 729691, this has been going on now for two weeks of me trying to chase them down, extremely disappointed with the customer service.
I have heard nothing at all.

I ordered from them on February 16th as of March 31 I still have no product and no answer form them.

I bought 2 Catalytic Converters and neither worked. The can't be a coincidence. Now they will not replace them or refund me the money. You could almost hear the joy in the persons voice when I asked for a refund that a 100k mile part was a couple days past the silly 6 month warranty... rediculous... never would have bought it had I known. I assumed they were reputable.

I bought parts from auto shack and I had no problems at all. I purchased a radiator for my 2012 Impala perfect fit thank you very much a satisfied person

I'd give a 0 but it wouldn't let me. I spoke with a representative and he gave me part# to order for car. I did more searching and because this was fastest company for shipping time we went with them. So I ordered the parts based off what representative gave me. Received parts today 01.11.23@ 12:39pm and when arrived they were wrong. Called to get these shipped back and get correct parts sent on *******@2pm but was told I had to pay for shipping because they "couldn't" find my phone call. So now I have to pay for their representative mistake! This company is a scam! Making me pay $90.00 in shipping cost for $143.00 part. This way they get the New NEVER removed from box/plastic wrap parts back for 53.oo to resale Full price. They made money off THEIR mistake and I have to pay. RIP OFF COMPANY! DO NOT USE THIS COMPANY!

I'd give a 0 but it wouldn't let me. I spoke with a representative and he gave me part# to order for car. I did more searching and because this was fastest company for shipping time we went with them. So I ordered the parts based off what representative gave me. Received parts today 01.11.23@ 12:39pm and when arrived they were wrong. Called to get these shipped back and get correct parts sent on 01.11@2pm but was told I had to pay for shipping because they "couldn't" find my phone call. So now I have to pay for their representative mistake!!! This company is a scam!!!!! Making me pay $90.00 in shipping cost for $143.00 part. This way they get the New NEVER removed from box/plastic wrap parts back for 53.oo to resale Full price. They made money off THEIR mistake and I have to pay. RIP OFF COMPANY!!!! DO NOT USE THIS COMPANY!!!!

So I ordered my part and somehow they managed to send me the wrong rear shocks. Not knowing that and trusting that a supposedly reputable company will stand by their products. Fat chance so now I'm out of money and stuck with the wrong part.

Auto Shack price is awesome the quality is pretty good delivery is super quick I order a set of shock it was delivered the next day I ordered caliper for my car 3 years ago and not even rusted so that's pretty good those people really take care of their business

I had a very rude supervisor, and between her and the other employees I've been lief to so much. I paid for express shipping, and DHL hasn't even received my part yet so it can be delivered. The supervisor hung up on me. They've given me 2 different days that I will be getting my part. Then they change those days. I have never had suck a horrible experience besides with ebay. Right now Autoshack and Ebay are the worst companies to deal with. Everyone except 2 women were very rude couldn't be honest, or do anything I asked them to do. I paid for express shipping so I could get my part faster. These women refused to help me locate the part. They both lied to me. I really think those lady's need more customer service training. I don't appreciate the way the acted. The gentlemen I spoke with all helped me especially the last gentleman. I really appreciate that he understood, and got to the bottom of the whole situation.

price is a good deal but then again I ordered my parts on September 27th 2022 and it's October 31st and still never got them. plus they don't have no contact information. so if u see dis I sent multiple emails..

HORRIBLE CUSTOMER SERVICE!!! I ordered rear struts for my car. The website said they fit my car. When I got them, the mounting bolts were a couple inches too short. I called AutoShack and they confirmed they sent the correct struts for my car and sent me an email to respond to with my car info and photos. I did that, including a photo of the old and new next to each other clearly showing the bolts were too short. A week later I called again and that person confirmed they sent the correct struts for my car, then said they'd look into the issue and get back to me in 45-60 minutes. I also resent them my email. It's been 6 more days and still no return call??? Don't they care that my car was unusable? I ended up buying coupling nuts and threaded rod to make the bolts long enough to install. HORRIBLE CUSTOMER SERVICE!!!

Auto shack Canada is great I have bought many parts from this company before today. Bought a pair of hub bearings last November (2021) and they started showing signs of premature wear, I called customer service amd they promptly shipped out a replacement (i purchased the lifetime warranty) and they were at my door in a few days. I have been very happy up till today. When I checked the website yesterday to buy suspension parts for my 09 G5 GT. The price was $2xx.xx and today was increased up to $2xx.xx. (prices fluctuate due to supply and demand so im not posting the exact prices) I called customer service to inquire about the price increase. The representative that answered my call was a delightful lady named Britney. She was an absolute gem and a pleasure to deal with. She listened to my issue and sympathized with my concerns. She bent over backwards to help make my customer service experience the very best it could possibly be. She was able to process my order for less then the parts were listed for yesterday. Very Happy with the level of service I received.

I received a part that came to me damaged. I was not originally happy the the companies resolution and submitted a poor review. Within an hour the company reached out with a acceptable resolution and I quickly received my parts. It is Unfortunate it came down to having to write a poor review to get results, but the company made it right and the parts seem to be good quality at a reasonable price.

I ordered front and rear rotors for 2019 GMC sierra, and they didn't fit. Clearly they were for the previous generation truck (in 2019 it was the 1500 limited).
In any case, they offered a refund only if I shipped them back at my expense, which would be exorbitant based on the weight. So I'm out my money.

I ordered from them through Ebay and I'm glad I did because I was able to use Ebay's "Item not described" money back guarantee to force these "people" to refund me my money despite their attempt to force me to pay for return shipping. If you buy from these bozo's on Ebay and they send you the wrong part or its damaged please utilize Ebay's Buyer Protection program and select "Item Not As Described" which will force them to send you a paid shipping label. If you communicate with Autoshack through messaging or by phone BEFORE letting Ebay know there is a problem they will try to convince you that they will need to investigate the item before they will send you a PAID shipping label. They'll try to convince you of this, simply follow Ebay's prompts under "RETURN ITEM" and they'll have to send you a PAID shipping label otherwise Ebay will step in and they'll be forced to give you a refund and allow you to keep the item.